Privacy Policy

PromiHotel as an online service that provides users with recommendations for travel planning, including hotels, attractions, experiences, car rentals, flights, yachts, travel guides and more. In this Statement, these are collectively referred to as our Services.

Information Collected

When you access or use our Services, PromiHotel collects information from and about you to provide a more personalized and relevant experience. Some information we collect automatically. Other information we collect from different sources, including affiliated entities, business partners, and other independent third-party sources. When you use our Services by clicking-through from a third-party site or when you visit third-party sites via our Services, those third-party sites may share information with PromiHotel about your use of their service. Information collected may include the following:

  • Contact information, including name, phone number and postal and email addresses
  • User name and password
  • Photos, reviews, forum and social posts, and videos you may have provided to us
  • Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers)
  • Online activity, including pages you have visited, content reviewed, and apps reviewed.

PromiHotel may also collect information about other travellers, including their email address and other travel-related information. If you are sharing information with PromiHotel about other individuals, you must obtain their consent. You must obtain the consent of any other individuals if you are providing their data to PromiHotel.

Information Use

PromiHotel is providing you with relevant content on our Services and respect the data privacy laws of the different jurisdictions which we operate in. PromiHotel uses information about you so we can help you enjoy and use our Services, including in the following ways:

  • Register and manage your account, including to allow you access to and use of our Services
  • Measure interest in and improve our Services
  • Notify you about special offers and products or services available from us, our affiliates, or our partners that may be of interest to you
  • Communicate with you
  • Enable communication between registered users and owners/representatives of listings on our Services
  • Customize your experience, including customizing the ads shown to you on our Services and across the internet
  • Make inferences about your interests or preferences
  • Respond to your questions and comments
  • Resolve disputes or troubleshoot problems
  • Prevent potentially prohibited or unlawful activities
  • Enforce our terms of use and notices; and as otherwise described to you at the point of collection.

Information Sharing

In order to provide some of our Services, PromiHotel may need to share information with certain other third-parties, including our group of companies, in the following circumstances:

  • Social Media Sites. When you use our Services and elect to share information with third-party social media sites, the information you share will be governed by the privacy policies of those social media sites and the privacy settings you have set with those social media websites.
  • Advertising Networks. We sometimes collect and share information about your interests with advertising networks.

Information Security

PromiHotel has implemented appropriate administrative, technical, and physical security procedures to help protect your information.

PromiHotel authorizes specific only employees to access personal information and they may do so only for permitted business functions. PromiHotel uses encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. PromiHotel also employs firewalls and intrusion detection systems to help prevent unauthorized access to your information. However, PromiHotel cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.

Information Retention

PromiHotel will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Statement, unless applicable law requires a longer retention period. In addition, PromiHotel may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights.


PromiHotel wants your access to our Services to be as easy, efficient and useful as possible. To help us do this, we use cookies and similar technologies to improve your experience, to enhance site security and to show you relevant advertising.

What are cookies?

Cookies are small text files that are automatically placed on your device when you visit almost any website. They are stored by your internet browser and contain basic information about your internet use. Your browser sends these cookies back to a website every time you revisit it, so it can recognize your device and improve your experience by, among other things, providing you with personalized content. PromiHotel also uses cookies to remember your login details, so you don’t have to re-enter them repeatedly when you use our Services. Other cookies help us understand your preferences.

The cookies PromiHotel uses fall into three categories:


These cookies are necessary to help you access and move around the PromiHotel website and use all its features. Without these cookies, the website would not work properly and you would not be able to use certain important features. For example, PromiHotel uses a cookie to keep you logged in during your visit, so the site does not require you to log in repeatedly to access different pages. We may also use essential cookies for fraud detection and prevention purposes.

Analytics and customisation

PromiHotel uses these cookies to help us understand how the website is being used and how we can improve your experience on it. These cookies can provide us with information to help us understand which parts of the website interest our visitors and if they experience any errors. PromiHotel uses these cookies to test different designs and features for our sites and we also use them to help us monitor how visitors reach the website.

PromiHotel also uses cookies to save your settings and preferences on the website, such as language preference and information you’ve previously entered when searching for travel options. Some customization cookies are essential if you want to use certain features of the website.


Advertising cookies help ensure that the advertisements you see are as relevant to you as possible. For example, some advertising cookies help select ads that are based on your interests. Others help prevent the same ad from continuously reappearing for you.

PromiHotel also works with third-party advertisers to give you access to travel content that might be of interest, and may set cookies on our Services to provide you with advertising that matches your interests and preferences. These third-party cookies collect information about your browsing behaviour and interaction with ads or the Services more generally. This information also helps PromiHotel to limit the number of times you may see the same ads and improve your online experience.


General Data Protection Regulation Privacy Statement (GDPR Statement)

This GDPR Statement applies to persons in the European Economic Area (EEA). This GDPR Statement supplements our Statement; however, where the Statement conflicts with the GDPR Statement, the GDPR Statement will prevail as to persons in the EEA.

Your rights under GDPR

You have certain rights regarding your personal data.

Your rights with respect to your own personal data include the following:

The right to request access to your personal data. This enables you to receive a copy of the personal data PromiHotel holds about you.

The right to request to correct your personal data if it is inaccurate. You may also supplement any incomplete personal data we have, taking into account the purposes of the processing.

The right to request deletion of your personal data if:

  • your personal data is no longer necessary for the purposes for which we collected or processed them; or
  • you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or
  • you object to the processing of your personal data and PromiHotel does not have an overriding legitimate ground for processing; or
  • your personal data is unlawfully processed; or
  • your personal data must be deleted for compliance with a legal obligation.

The right to object to the processing of your personal data. PromiHotel will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.

The right to restrict the processing of personal data, if:

  • the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
  • the processing is unlawful and you oppose the deletion of your personal data and request restriction; or
  • PromiHotel no longer needs your personal data for the purposes of processing, but your personal data is required by you for legal claims; or
  • you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.

The right to data portability. You may request that we send this personal data to a third-party, where feasible. You only have this right if it relates to personal data you have provided to PromiHotel where the processing is based on consent or necessity for the performance of a contract between you and us, and the processing is conducted by automated means.

Information Use

PromiHotel will only use your personal data when the law allows us to.

Pursuant to GDPR, PromiHotel will use your personal data in one or more of the following circumstances:

  • Where PromiHotel needs to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third-party) and your interests and fundamental rights do not override those interests
  • Where PromiHotel needs to comply with a legal or regulatory obligation
  • With your consent

By using PromiHotel services, you understand that your personal data may be transferred to our facilities and those third-parties with whom we share it as described in this Statement.